FAQ

There are many questions homeowners may have about their roofing and exteriors. Please contact us with your questions, and a qualified professional will be happy to help get you the answers you need.

Our experienced service professionals will come to your home or property to provide a free estimate for your re-roof, repairs, or exterior renovations needs. Please note, that some properties may be subject to a discovery fee, as determined by the Estimator ahead of time. All residential re-roof quotes are free!

At Red Leaf Roofing, we understand that the purchase of a new roof can feel overwhelming, so our goal is to keep the process as easy as possible for you. Here is the process from start to finish:

  1. You contact us for your free quote. Our experienced Estimator will arrive at the next available appointment, taking the photos and measurements we need to provide you with an accurate quote, and answering any questions you may have.
  2. You will receive the quote via email within 24-48 business hours, and it will list all the products and services that we provide during the roof installation.
  3. You choose the colour and shingle type that is right for your home, and let us know. We will then update the quote to include that information. Once you’re certain everything is accurate and to your satisfaction, you can accept the quote.
  4. We will send you an email when the material is ready to be delivered to your roof. Most slopes of roofs will have the shingles loaded right onto the rooftop directly!
  5. We will send you an email when we are ready to have the trailer dropped off. We will ask for your preferred location.
  6. We will send you an email to confirm roofing start date (may be part of the trailer email).
  7. Upon commencement of job, the roofers will:

    * Strip the roof of all shingles, underlay, and other material 
    * Install new underlay, shingles, drip edges, vents, etc.
    * Clean out the eavestroughs of nails, staples, and shingle chunks/other material (fine granules are left behind, these will wash out with rain)
  8. Upon completion, we will send someone to inspect the roof for deficiencies and take photos.
  9. Once we are satisfied there are no deficiencies, we will send you your invoice, along with a few photos of your roof, and schedule a walk-through to go through your warranty paperwork. Payment is not due until the roof is completed, inspected, and free of deficiencies!
  10. At the walk-through, you can pay by cheque, ask any questions, and receive copies of your warranty and other information.

  • How long have you been in business?
  • Do you have recent or past references?
  • Do you have a service team should any issues occur?
  • Do you have liability insurance?
  • Are your workers covered by WCB insurance?
  • What safety courses have your workers passed and do they have certificates to prove this?

We believe an educated customer is our best customer.

Red Leaf Roofing is committed to standing behind our workmanship warranties 100%.

  • We offer a Lifetime Workmanship Warranty for complete re-roofs.
  • As an Owens Corning Preferred Contractor, we offer an extended 50-year non-pro-rated manufacturer’s warranty that is better coverage than would generally come with a normal shingle purchase.
  • All other shingle manufacturers that we install offer their own Standard Warranty
  • Flat roofs, metal roofs, and exteriors vary depending on the product installed.
  • Eavestroughs and downspouts have a 1-year workmanship warranty.
  • Please contact us for full details on these warranties.

Due to the rising prices of cedar, many people have been told that switching to asphalt is no problem. There are some important factors that should be considered:

  • The design of the home- because of the height differential between cedar and asphalt shingles, other exterior products will fit differently and you may not have the same look as before.
  • Cedar has an R-value. If you remove this from your rooftop it will be very important to address the insulation and the ventilation in your attic. Removing the insulation barrier from the outer layer of your roof system will result in heat build-up in your attic. This will result in uncomfortableness in the summer and ice damming in the wintertime.

Ventilation is a crucial factor in the life of your roof. Built-up heat in your home during the summer and cold weather such as rain and snow in the winter will accelerate the aging process of your shingles. Proper air circulation, regardless of outside temperatures, will greatly reduce the chances of your roof leaking due to the roof deck curling, blistering, and rotting, or wet insulation.

Ice dams occur when melting snow continually thaws and refreezes. As snow on the roof melts, water runs under the existing snow and refreezes at the bottom edge of the roof. This process repeats, forming pools of water against the built-up ice dams and refreezing, growing into larger chunks of ice. The ice works its way up under the shingles on your roof deck, and eventually leaks into your house. The main cause of ice dams is heat escaping from your home. Insufficient attic insulation allows the heated air of the attic to escape and reach the underside of the roof deck creating condensation, and inadequate attic ventilation or not enough ventilation prevents moisture from escaping from your attic. Here are some ways prevent ice damming on your roof:

  • Install an ice and water shield membrane on your eaves, in valleys, and on all side walls and chimneys
  • Install a membrane under your shingles to protect the roof deck
  • Top up your attic insulation to building code requirements – R50/18” of pink insulation is the standard and required minimum
  • Improve your attic ventilation by adding more vents at soffits and required air vents
  • Make sure your eavestroughs are cleaned regularly and sloped properly so that water doesn’t pool in them

The most common cause as to why water is dripping behind a gutter system is because there is no drip edge installed.

Drip edge is a key component to any roof system. Drip edge is a metal flashing installed under the first row of shingles on a roof slope. Drip edge has a projecting lip which directs the flow of water into the gutter system.

Drip edge should be installed on the lower eave of your roofing system underneath the ice and water shield. The drip edge also provides an extra bonding edge for the ice and water membrane to adhere to.